RETURN & REFUND POLICY

Last updated: September 28, 2026

At SNOWVE, we want you to be confident in your purchase. If something isn’t right, we’re here to help.

30-DAY RETURNS

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original condition

• Free from damage, stains, odors, or signs of wear

• Returned with original tags and packaging where applicable

• Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund, except where required by applicable law.

HOW TO START A RETURN

To request a return, contact us at:

Support@snowve.com

Please include your order number, the email address used for your order, and the reason for your return.

If your return is accepted, we will provide you with return instructions and the appropriate return destination.

Please do not send products back without contacting us first.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping service when returning your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product is damaged, defective, or you received the wrong item, contact us at Support@snowve.com as soon as possible.

Please include your order number and clear photos or videos showing the issue.

Once reviewed, we will determine the appropriate solution, which may include a replacement or refund depending on the circumstances and applicable law.

EXCHANGES

If you need a different size or color, contact us at Support@snowve.com.

Exchange availability depends on current stock. Where a direct exchange is unavailable, you may need to return the original item and place a new order.

REFUNDS

Once we receive and inspect your eligible return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.

ORDER CANCELLATIONS

If you need to cancel or modify an order, contact us at Support@snowve.com as soon as possible.

We cannot guarantee cancellation or modification once an order has entered processing or has been shipped.

If the order has already shipped, you may request a return after receiving it in accordance with this policy.

NON-RETURNABLE ITEMS

Returns may not be accepted for:

• Items showing signs of wear or use

• Items damaged after delivery through misuse or improper care

• Items returned outside the applicable return period

• Items returned without authorization or sufficient order information

• Gift cards, where applicable

• Final-sale items where clearly identified as non-returnable before purchase and permitted by applicable law

This does not affect any rights you may have for defective or non-conforming products under applicable consumer protection laws.

COLOR-REACTIVE EFFECT

SNOWVE jackets use reactive materials designed to produce a visual effect under certain environmental conditions.

The exact color intensity, pattern, appearance, and reaction may vary depending on moisture, snow, temperature, lighting, and other environmental factors.

Normal variation in the reactive effect is not necessarily considered a product defect.

CONTACT US

For questions regarding returns, exchanges, or refunds, contact:

SNOWVE
Support@snowve.com